Frequently Asked Questions (FAQ)

Have a question? You'll probably find the answer here. Otherwise, contact us!

Créa Gégé Jewelry

What materials are your jewelry made of?

Our jewelry is made of stainless steel (gold or silver-plated), combined with polymer clay, resin, and glass beads. Stainless steel is hypoallergenic (nickel-free, lead-free), water-resistant, and does not tarnish over time.

Is your jewelry adjustable?

Yes! All our rings and most of our bracelets are adjustable. They comfortably fit different sizes, no size guide needed.

Is your jewelry water-resistant?

Stainless steel is perfectly water-resistant: shower, rain, occasional swimming. However, to preserve the shine of resin and polymer clay pieces, we recommend avoiding prolonged baths and chemicals (perfume, chlorine).

Is each piece of jewelry truly unique?

Absolutely! Each piece is entirely handmade by Géraldine in her workshop in France. Polymer clay and resin creations are individually molded — no two pieces of jewelry are identical.

How do I care for my jewelry?

Stainless steel requires almost no maintenance. To keep your jewelry sparkling:

• Clean them with a soft cloth
• Avoid direct contact with perfume and creams
• Store them in their case when not wearing them

Orders & Delivery

What are the delivery times?

Your order is shipped within 24 to 72 business hours. Delivery in metropolitan France then takes 2 to 4 business days via Colissimo.

How much does shipping cost?

Shipping costs are €4.90. Delivery is free for purchases of €60 or more!

How can I track my order?

Upon shipment, you will receive an email with your tracking number. You can also check the status of your order from your customer account.

Payment & Security

What payment methods do you accept?

We accept credit cards (Visa, Mastercard), PayPal, Shop Pay. All payments are secured by SSL.

Is payment secure?

Yes, 100%. Our store uses the HTTPS/SSL protocol and payment processing is handled by Shopify Payments, one of the most secure platforms in the world.

Returns & Exchanges

Can I return a piece of jewelry?

Yes, you have 7 days after receipt to return an item in its original condition. See our refund policy for details.

How do I make a return?

Contact us via our contact page with your order number. We will guide you through the return process.

Gifts

Is the jewelry delivered in a case?

Yes! Each piece of jewelry comes in a free gift case, ready to give. Perfect for a birthday, Mother's Day, or just to treat yourself.

Can I add a personalized note?

Of course! When placing your order, use the "Special instructions" field in the cart to provide us with your message. We will add it with care.