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A question about your order, a product, or just want to chat? We're here to help!
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Customer Service Hours
Mon – Fri · 9 AM – 6 PM
❓ Frequently Asked Questions
What are the delivery times? ▾
Orders are shipped within 2 to 4 business days. Delivery to metropolitan France then takes 2 to 5 days depending on the carrier. You will receive a tracking email upon shipment.
Can I return or exchange an item? ▾
You have 14 days after receipt to request a return. The item must be in its original condition, unused, and in its original packaging. Contact us by email to initiate the process.
I haven't received my order, what should I do? ▾
First, check the tracking link you received by email. If your package is stuck or marked "delivered" without you having received it, contact us with your order number — we will open an inquiry with the carrier.
Are the jewels hypoallergenic? ▾
The majority of our creations are made of stainless steel, 925 sterling silver, or fine gold-plated brass. Each product sheet specifies the materials. In case of doubt or known allergy, do not hesitate to write to us before ordering.
Do you offer custom orders? ▾
Yes! We love creating unique custom pieces. Describe your idea in the form below or by email and we will get back to you with a personalized quote.